Terms of Service

These terms govern your use of Pygentech's services. Please read them carefully before using our platform.

Last updated: January 15, 2024

Effective: February 1, 2024

Important: By using Pygentech's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these terms.

Table of Contents

Acceptance of Terms Description of Services User Accounts and Responsibilities Payment Terms Intellectual Property Rights Privacy and Data Protection Limitations of Liability Termination

Acceptance of Terms

Agreement to Terms

By accessing or using Pygentech's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Modifications

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our platform. Continued use of our services after such modifications constitutes acceptance of the updated terms.

Description of Services

Platform Services

Pygentech provides AI-driven platforms, IoT systems, and digital solutions including but not limited to Mhemba Platform, LuminaCore CRM, PyTab Education, and Bhuka Marketplace.

Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may temporarily suspend services for maintenance, updates, or due to circumstances beyond our control.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.

User Accounts and Responsibilities

Account Creation

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You may not use our services to transmit harmful, offensive, or illegal content.

Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Payment Terms

Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as specifically stated in our refund policy.

Payment Methods

We accept various payment methods including credit cards, bank transfers, and mobile money. You authorize us to charge your chosen payment method for all applicable fees.

Late Payments

If payment is not received by the due date, we may suspend your access to services until payment is made. We reserve the right to charge late fees for overdue accounts.

Intellectual Property Rights

Our IP Rights

All content, features, and functionality of our services are owned by Pygentech and are protected by copyright, trademark, and other intellectual property laws.

User Content

You retain ownership of content you submit to our services. By submitting content, you grant us a license to use, modify, and distribute that content as necessary to provide our services.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of our services without our express written permission.

Privacy and Data Protection

Data Collection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

Data Security

We implement appropriate security measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks of transmitting data over the internet.

Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data subject to certain limitations.

Limitations of Liability

Service Disclaimers

Our services are provided 'as is' without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Limitation of Damages

In no event shall Pygentech be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Maximum Liability

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.

Termination

Termination by You

You may terminate your account at any time by following the cancellation process in your account settings or by contacting our support team.

Termination by Us

We may terminate or suspend your account immediately if you violate these terms or engage in prohibited activities.

Effect of Termination

Upon termination, your right to use our services ceases immediately. We may delete your data after a reasonable period, subject to legal requirements.

Governing Law and Dispute Resolution

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the Zimbabwe Arbitration Centre, unless otherwise agreed upon by both parties.

Contact Information

For any questions regarding these Terms of Service, please contact our legal department at legal@pygentech.com or write to us at our registered address in Harare, Zimbabwe.